Best IT Support Companies
You may find it difficult to select the best IT support company read full report, especially if you have many other companies bidding for your business. There are many IT support companies that offer a 10 for 1 deal, which makes it harder to choose. Here are a few tips which could prove to be helpful.
Spend some time to research companies in YOUR region. It is important to do this if you will be providing regular support at your business. If on-site support does not matter, there are thousands of IT service companies to choose from. All companies worth their salt should offer complete phone and remote support. Even though I’d choose a local firm if you have someone familiar with your IT hardware in case something goes wrong.
Many companies provide remote-only assistance. The company charges a fee for each call. I would recommend that you avoid using this feature and use it only in emergencies. Imagine yourself living in London. You’d be spoilt for choice. You have literally hundreds of options to choose from. You should have unlimited remote or on-site technical support. The support should be unlimited, regardless of what you need. Even hardware or Microsoft software can be a problem. Some exceptions may apply, for instance 3rd Party software which is supported by the manufacturer.
Adhoc support is something you can decide on. Avoid being locked into a contract for too long. If you are in constant need of help or experience frequent problems, I recommend that you use a fulltime service. You should opt for rolling contracts so you can easily cancel your service in case of need. Ad-hoc service agreements can be cheaper if you only require help on occasion. However, the cost will be higher. It’s a common practice for many companies. Be sure that the company follows the correct procedure when tracking tickets. Be sure to ask how the time is allocated. Many businesses subtract at least 15 minutes from each support call.
The most important thing I would like to stress is that it’s vitally crucial for you to understand the SLA. There is nothing more frustrating than waiting on an engineer to contact you regarding a project which you began eight hours earlier. SLAs are limited to four hours. no more. The next step is to “haggle”. You should not pay the advertised rate. You can be sure that with so much competition, businesses are not expecting customers to pay the advertised price. You should move on if the company insists that they will not negotiate.